DELIVERY & CLICK AND COLLECT POLICY

Ensuring a successful delivery

Please ensure:

- That to the best of your knowledge the recipient will be available to accept the order. During peak periods flowers will be left in a safe place if no one is home.

- You have provided contact phone numbers for yourself and the recipient (mobile in case they are not home) in case of any delivery issues.

- You have ordered in time to ensure the delivery can be made according to your order.

- You have provided the correct delivery address, contact number, eg the correct unit or apartment number, the name of the business, street suffix eg ‘Smith Street West’ and so on.

- You have included a message with your order.

- If the recipient is not available to accept your order, and it is not safe to leave at the door or in a area you specify in the order notes, it will be returned to our store.

Collections

If ordering for pickup, please check that your browser has not changed the delivery address in the checkout, or it will default to presenting a delivery fee.

Our pickup address is:

Northside Flower Market

3/27 Windorah Street

Stafford Qld 4053

Please bring your order confirmation with you.

 Return to the store

Delivery Areas

We offer flower delivery from Monday-Saturday to the post codes below. If you're trying to send flowers outside our delivery zone, contact us directly. We also offer same day click and collect for orders placed before 1.00pm Monday to Friday and before 11.00am on Saturday. Please allow a four-hour lead time for collections.

Special events including Mothers' Day Sunday deliveries, along with timed or priority deliveries will attract a different rate.

Please note a minimum order value may apply for delivery.

Delivery Zone 1 - $11 Delivery

4031 Gordon Park, Kedron

4032 Chermside, Chermside South, Chermside West

4053 Everton Hills, Everton Park, McDowall, Mitchelton, Stafford, Stafford Heights,

Delivery Zone 2 - $15 Delivery

4000 | 4001 | 4002 | 4003 | 4004 Brisbane City, Petrie Terrace, Spring Hill

4006 Fortitude Valley, Herston, Newstead, Bowen Hills

4010 Albion

4012 Nundah, Toombul, Wavell Heights

4029 Royal Brisbane Hospital

4030 Windsor, Wooloowin, Kalinga, Lutwyche

4051 Wilston, Alderley, Enoggera, Gaythorne, Grange, Newmarket

4059 Kelvin Grove, Red Hill

Delivery Zone 3 - $15 Delivery

4005 Teneriffe, New Farm

4007 Hamilton, Ascot

4011 Clayfield, Hendra

4013 Northgate

4034 Aspley, Boondall, Carseldine, Geebung, Zillmere

4035 Albany Creek, Bridgeman Downs

4037 Eatons Hill

4060 Ashgrove

4064 Milton, Paddington, Rosalie

*Delivery Zone 4 - $19 Delivery

*4008 Brisbane Airport, Pinkenba

*4009 Eagle Farm

*4066 Toowong, Auchenflower, Mount Coot-tha

4054 Arana Hills, Keperra

4014 Nudgee, Nudgee Beach, Virginia, Banyo

*4017 Deagon, Sandgate, Shorncliffe, Bracken Ridge, Brighton

4018 Fitzgibbon, Taigum

4036 Bald Hills

4055 Upper Kedron, Bunya, Ferny Grove, Ferny Hills

4061 The Gap

4065 Bardon

*4500 Bray Park, Brendale, Cashmere, Lawnton, Petrie, Warner, Strathpine, Joyner, Clear Mountain

*Delivery Zone 5 - $20

*4068 Chelmer, Indooroopilly, Taringa, Chapel Hill, Fig Tree Pocket, Kenmore, Brookfield 

4101 Highgate Hill, South Brisbane, West End,

4102 Woolloongabba, Dutton Park

4103 Annerley, Fairfield

4104 Yeronga

4105 Moorooka

4120 Greenslopes, Stones Corner

4121 Holland Park, Tarragindi, Wellers Hill

4151 Coorparoo

4169 East Brisbane, Kangaroo Point

4170 Morningside, Norman Park, Seven Hills

4171 Balmoral, Bulimba, Hawthorne

*Delivery Zone 6 - $25

Please note timed deliveries are not available to these suburbs

*4067 St Lucia

*4072 University of Queensland

*4075 Corinda, Graceville, Oxley

*4109 Macgregor, Robertson, Sunnybank, Sunnybank Hills

4111 Nathan

4122 Mt Gravatt, Mansfield, Wishart

4152 Camp Hill, Carindale

4503 Kallangur, Griffin, Murrumba Downs, Dakabin, Kurwongbah, Whiteside

4508 Deception Bay

4509 North Lakes, Mango Hill

4250 Samford, Samford Village, Samford Valley, Camp Mountain, Draper etc.

*We are unable to book timed deliveries for these suburbs except for functions, funerals and wedding deliveries.

Other suburbs? Please call us on 07 3856 4711.

 

SUNDAY DELIVERY - $25

We offer Sunday delivery to our normal delivery area for orders placed up until 11.00am on Saturdays.

DELIVERY POLICY

We deliver from 9am Monday except for weddings, funerals and corporate/school functions. We do not deliver on public holidays except for seasonal events. Additional delivery charges may apply during seasonal events.

Same Day delivery

Orders for delivery must be received by 1.00pm (Monday to Friday) or 10.00am Saturday to ensure same day delivery. Orders placed after 1.00pm requesting same day delivery may either incur an additional fee or be dispatched on the next scheduled delivery day. We do not currently offer timed deliveries on our website, except for funerals. For timed deliveries, please contact our store on (07) 3856 4711. You will be notified of any change to dispatch date or any additional fee prior to processing your order. We ensure that all deliveries are completed (provided accurate details such as company names and contact numbers have been provided) to businesses by 5pm and residences by 6pm in peak seasonal periods.

For non-residential deliveries, eg businesses, schools, child care and hospitals, we highly recommend that you ensure correct delivery details and if the person is expected to finish work prior to 5pm.

In the event that we cannot deliver the flowers to the recipient in person, the following may apply based on the circumstance:

The recipient will be called to obtain instructions as to where the gift may be left, or the gift may be left in a sheltered position if:

- Requested to do so by the sender (see Special Instructions in check out) or

- Our courier determines it safe to do so.

Please note that entry to Australian Defence Force bases is restricted. For deliveries to barracks, we require a recipient contact number so they can collect their delivery from the main gate.

Alternatively, if there is nowhere sheltered to leave the order or the weather is not favourable then a calling card will be left in the recipient’s letterbox or under their door requesting they contact us and arrange a convenient time for collection or re-delivery.

Charges will be incurred for re-delivery. You will be notified of any additional charges. Customers may opt to collect the arrangement from our store at no additional charge.

Secure unit blocks, gated communities & secured commercial/government buildings

If access is denied due to secured residential or commercial buildings, the gift will be returned to florist and sender will be responsible for re-delivery and any other charges.

Changes to delivery details

If your order has not been dispatched it may be possible to change the details, however an additional fee may apply. Please phone Northside Flower Market as soon as possible if you need to change the delivery details.

Incorrect/Incomplete addresses

We will do our best to redirect the arrangement to the correct address, however, an additional fee may apply and same day delivery may not be possible. Please phone Northside Flower Market on 07 3856 4711 as soon as possible if you need to change delivery details. See tips for ensuring a successful delivery.

Orders containing alcohol

Floral gifts may be accompanied by alcohol. However, alcohol selections are not guaranteed to be delivered.

Northside Flower Market will make every effort to complete the order as requested. In some cases circumstances arise out of our control that restrict the delivery of alcohol.

- Restrictions include (but are not limited to):

- Age restrictions including an inability to provide evidence of age if requested

- Religious beliefs

- State Laws and Regulations

- There is no adult (over 18) at the delivery address to receive the order

- No-one is home to receive the order

If you place an order that includes alcohol and Northside Flower Market is not able to deliver the alcohol because of one of the reasons stated above, we will contact you to advise of this.