Northside Flower Market is seeking an Administrative & Business Relationship Assistant working mornings Monday-Friday (7.30-12.30) with room to move into longer hours.
Tasks include:
• Processing customer web and phone orders.
• Sending videos of customer orders via text, WhatsApp or email.
• Checking the delivery status of orders and following up if there are issues.
• Follow up customer satisfaction calls.
• Regular social media posts.
• Preparing a weekly meeting agenda of social media posts and engagement.
• Keeping track of stock levels.
• Updating floral design recipes.
• Covering breaks for other staff.
• Assisting with stock replenishment and organisation.
There are longer days and weekend work during peak times such as Valentine’s Day and Mothers Day, along with weekend work to cover other staff when on leave.
The successful applicant is the voice & communication centre of the business. We are looking for someone who:
• Is results driven, ensuring all customers’ needs are met & their floral orders are processed, made and delivered on time every time.
• Enjoys customer service, follow up and increasing sales and customer satisfaction.
• Is comfortable working independently, using initiative and moving quickly between changing priorities while remaining calm and organised.
• Loves solving problems & finding speedy resolutions.
• Has flower knowledge
• Has excellent written & verbal communication skills.
• Has excellent customer service skills
• Can manage their time with competing priorities.
• Has a knowledge of Brisbane suburbs.
• Can use email, Excel, Wod, WhatsApp and social media apps.
• Can assist in keeping our Retail and Production teams supplied with stock.
This role would suit a former florist or person who has worked in a similar busy environment.
There will be a written and verbal questionnaire as part of the interview process from the web site.
Pay is as per the General Retail Industry Award and include penalty rates for weekend work and superannuation.
The role is casual and per the General Retail Industry Award, from $36 per hour depending on experience, plus weekend penalty rates & superannuation.
Applications can be sent to flowers[@]flowermarket.com.au.