Wedding T’s & C’s

Quotes

Quotes are sent by email after your consultation and are valid for 30 days. Quotes not accepted within 30 days will need to be reconfirmed in writing before they can be accepted. Some quotes may expire prior to 30 days, in which case the date will be shown on the quote.  All quotes are based upon the information provided to us.

Bookings

Your place is reserved once a 30% deposit has been paid. Bookings made within one month of the wedding date must be paid in full on acceptance of the quote.

Payments

Payments can be made at any time from the date of booking up until one (1) month prior to the wedding date, when final and full payment is required. Our preferred method for payment is direct deposit. Payments by cash or direct debit can be made in store. Visa and MasterCard is also accepted.

Appointments

We offer one complimentary appointment and written quote. It is recommended that you bring photos and ideas with you (or email ahead) so that we can give you an accurate quote. we also advise that you check with Australian and Brisbane based website on seasonal flower availability.

Order Confirmation

All orders must be confirmed with deposit no later than one (1) month before the wedding date. Please check you order carefully, as we take no responsibility for any errors or omissions once you have confirmed your final order. It is the responsibility of the customer to ensure that any item/s are fit for their intended use.

Changes/Amendments

Any changes/amendments can be made to your order up until one (1) month prior to the wedding date. Requested changes after this date may incur additional charges and are not guaranteed. Booking are transferrable to another date (subject  to our availability).

Cancellations

Weddings cancelled within 24 hours of the scheduled delivery or collection time will not be refunded as the flowers have been purchased and arranged and cannot be reused – they are a custom-made product. We will also have blocked out the date in good faith and have lost the opportunity to make another wedding or function. Cancellations made more than two weeks prior to the wedding date will be refunded less $100 for reasonable administration costs.

Availability and variations

When working with nature, there are no guarantees. we will do our absolute best to supply exactly what you order, however due to variances in the weather and seasonal availability of some flowers, we cannot guarantee availability, exact colours or shades. Should we need to substitute any specified flowers for you, we will select what we feel is the next best option. We will advise you of any major changes.

Deliveries

Deliveries are quoted for each suburb and time. Delivery does not include set up unless specified. Should you require set up, a separate price will be quoted.

Sundays and public holidays

We can arrange early collections on Sundays and collections on public holidays.

Hire

Northside Flower Market does not hire vases or other breakables.

 

MARKET BUNCHES AND DIY WEDDINGS

We are happy to provide you with market bunches to make your own wedding. The price may vary due to seasonality and if they are a special order, or a flower we don’t usually stock. If you require flowers to be open you will need to collect them a few days before, the florist will let you know on the day of ordering how many days in advance. We sell florist tape, wire and cutters. We recommend you provide your own ribbon.

A 50% deposit is required with final payment on the day, we can advise price the day before. There are no changes to special orders for market flowers in the last month and whatever is ordered must be collected and paid for – we are not able to return flowers to growers if you change your mind. If for some reason we can’t purchase the flowers you are after we will endeavour to organise you a second option, we will discuss this with you prior.

There is no email correspondence for this option as it does not go to the wedding bouquet section of our shop.  We recommend you collect your flowers the day before to allow time to make your bouquets. If you have someone else making your bouquets with our flowers, whether they are a friend or another florist, they take over the responsibility for flower care, damage, wastage and the final product as this is now out of our control.

Special Orders

We require a minimum of 2 weeks’ notice for orders.

Second Options

We will require a second option in case the flowers you choose are not available. Some reasons why flowers are not available include:

  • Transport issues
  • Pests
  • Quality control
  • Climate variations
  • High demand

Ordering

Please note that if this is a wedding order we recommend ordering an extra bunch or two in case there are broken heads or brown tips. These flowers are perishable and while every care is taken while in our shop sometimes flowers can be damaged in transit and you will not be aware of this until you unwrap them for use.  This happens for us also, and we order extra (just in case).

The person ordering the flowers must collect, check, count the flower bunches and sign approval before the flowers can leave the shop.

Conditioning

Please ensure there is cool water for the flowers to be placed in when you return from our shop with flowers. The buckets need to be extremely very clean and have cool, clean tap water in them. Using dirty vessels will reduce the life of the flowers.

Flowers should not be out of water for more than 10-15 minutes, every minute out of water reduces their lifespan. If you need to have buckets of water in the car for a long drive we are happy to fill buckets with water for you.

We do not supply buckets, as we have a limited stock on hand for our shop requirements.

When you arrive with the flowers unwrap them in a cool environment, gently remove foliage and cut bottom of every stem by 2-3cm and place in cool water. To avoid damaging the flowers, do not overcrowd the buckets.

Timing

If you require flowers for a wedding or event we recommend you collect them and make them the day before. Please note, flowers are perishable and they will be damaged and perish quickly under the following conditions:

  • Left in car for more than 15 minutes
  • Left out of cool water for over 20 minutes
  • Not having their stems cut
  • Being handled (out of water to make a bouquet) for more than 20 minutes. Hot hands, hot environment, warm water or no water will result in your flowers perishing quickly.